Raising Support Requests
Support requests can be raised by emailing [email protected]
- Approximate or exact Date/Time/Time Zone of the issue encountered
- Which product? i.e. Bridge Live, Live Transcoder?
- What happened and to which host (name or IP) and pipeline ID?
- Diagnostics package, available on the transcoder web UI, please upload to www.download.comprimato.com if possible, contact Comprimato Support for access
- Screengrab of the UI if possible or any messages seen
- Input/Output captures
Updated 3 months ago