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Raising Support Requests

Support requests can be raised by emailing [email protected]

  1. Approximate or exact Date/Time/Time Zone of the issue encountered
  2. Which product? i.e. Bridge Live, Live Transcoder?
  3. What happened and to which host (name or IP) and pipeline ID?
  4. Diagnostics package, available on the transcoder web UI, please upload to www.download.comprimato.com if possible, contact Comprimato Support for access
  5. Screengrab of the UI if possible or any messages seen
  6. Input/Output captures